Twitter Part 1: More than just noise
When talking to business people about social media, there is one thing they all agree on: They don’t “get” Twitter.
They say it’s a bunch of noise. Some say they don’t want to know what folks had for breakfast (More about that in a minute). They don’t see any tangible business benefit from using it.
I understand some of their concerns. There are plenty of idiots on Twitter. I love the idiots who look at the Trending Topics and then try to fit as many as possible into 140 characters. I love the idiots who have 5,000 followers and have yet to post a single tweet. And I especially love the idiots who spam about such exciting things as all-natural teeth-whitening.
I could go on. But there are idiots everywhere online. Locally, all you have to do is check out some of the comments on ajc.com’s sports or political blogs to know there are plenty of people who need an outlet for whatever venom or half-truths they need to share.
Why should Twitter be any different? Yes, there’s a lot of noise. Yes, there are hucksters. Yes, there are annoying Justin Bieber fans compelled to make him a Trending Topic several times a week. (Note to Justin: Can’t you just take them with you back to MySpace? Please?)
But there are other qualities that make Twitter a necessity for me, and should make it essential for many, if not most, business people. We’ll keep it simple today and not go into all the specific ways Twitter can help your business.
First, you have complete control on Twitter over who you follow and — very important — who follows you (once you get them to follow you, that is.) Don’t want to read the idiot offering whiter teeth? Block them.
Second, no matter what your profession, you will get access to the most cutting-edge and current information through Twitter. I promise you, while there may still be a few good discussion groups on LinkedIn, you will find superior information on Twitter. Why? Because that’s where the best minds are. After reading Twitter, LinkedIn seems so . . . 2005. I subscribe to countless RSS feeds, so that I can keep current on different subjects, including, obviously, social media. Yet every day Twitter brings me a new, and timely, information source — a blogger I haven’t read or a point of view I hadn’t considered. I wouldn’t have the competitive edge in my business without the intelligence Twitter users provide each day.
Third, Twitter users are more receptive to business messages, far more than on other social platforms. Studies indicate that at least 20 percent of the messages on Twitter relate to branding. Think you could get away with 20 percent of your Facebook status updates related to your business? I think not.
Now about that tweeting about breakfast complaint. What have been the top topics on Twitter this week? President Obama’s State of the Union speech hit 9,000 tweets per minute, while the iPad launch reached 7,000 tweets per minute, according to Retrevo’s Tech Buzzmeter. By comparison, topics such as Britney Spears get about 10-20 tweets per minute.
So much for breakfast, or celebrity, tweets. Next, we’ll take a look at another Twitter misconception — that it is peaking. Then we’ll delve more into some not-so-well-known ways Twitter can help your business.
Hope you had a great week. Have questions about Twitter? Give us a shout.

Thanks Jay, great post. I’ve been a member of Twitter for a couple years, but never really “got” the appeal of it myself until just recently when I started using it to monitor breaking news sites and industry news (as opposed to just using it to follow friends).
For me the tipping point was finding a good twitter app like TweetDeck or Twitteriffic. I have just recently gone to Yoono because it allows me to combine several feeds (twitter, facebook, etc.) along with my chat clients (aim, yahoo, gtalk). I’m sure there are several out there that are similar.
But since going to the app, which runs in a window off the side on my desktop, I am infinitely more plugged into what’s going on and I have extreme control over what it is I want to let in (i.e. the “noise” your referred to).
I find it better than how I consumed RSS feeds, because the readers I used required me to act to get my information as opposed to getting close to real-time alerts in Twitter. I’m sure there are RSS readers that do the same thing as what I am using Yoono for, but I wasn’t using it like that. Also, in many RSS feeds you may be interested in one out of 10 stories … On twitter, I find, the people/orgs I follow basically give me a “best of” and I would bet that my click rate is higher.
Keep up the great work.